SecondTouch
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SecondTouch · operated by Ruben Olaverria, Chicago, IL · Last updated October 2026

Who we are

SecondTouch is a database reactivation service operated by Ruben Olaverria, Chicago, IL. Mailing address: 2041 Jefferson Dr, Port Arthur, TX 77642. Questions about this page or your data: email us (the contact link is in the footer).

If you contact us through this site

This site has no accounts, no forms, and no checkout. If you email us to request the free Dead List Audit, we receive your name, your business name, your email address, and whatever list details you choose to share (typically list size and how long since last contact). We use that information to respond to you and to prepare your audit. We do not add site visitors to any campaign list.

Data clients give us to run a campaign

Under a signed services agreement, a client provides a dormant lead list — names, phone numbers, email addresses, and last-contact dates — plus the consent or established-business-relationship evidence for those contacts. We process that data only to run the client’s campaign:

  • Import and deduplication in GoHighLevel, with each contact tagged by consent status
  • The approved follow-up sequence (email first; text only on documented consent or engagement)
  • Conversation handling through the Meta Muse connector, qualification, and calendar booking
  • Reminder messages, and a log of every send: timestamp, opt-in basis, and content version
  • Billing evidence packs: qualification transcript, booking record, reminder log, hold confirmation

Payments are invoiced through Stripe; we do not receive or store card numbers.

Opting out

Anyone contacted in a campaign can opt out on any channel — STOP by text, unsubscribe by email, or saying so in a reply. Opt-outs are honored the same day across all channels, and the contact is placed on a permanent suppression list that is never purged. Email opt-outs are honored within 10 business days at the latest, as CAN-SPAM requires; our operating standard is same-day.

How long records are kept

  • Consent and relationship evidence: at least 5 years
  • Suppression records: permanently
  • Send logs, transcripts, and booking records: for the record-retention term in the client’s services agreement

What we do not do

  • We do not buy, rent, scrape, or append contact lists, and we refuse campaigns built on lists like that
  • We do not run a client’s list for anyone other than that client
  • We do not contact anyone on a list before the client’s consent evidence has been reviewed, or the contact has been segmented to email-first

Changes

If this page changes, the updated version will be posted here with a new date. The signed services agreement governs client campaigns where it and this page differ.

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